Terms and Agreements

Company Details

Company Name: Cosmo Markets Ltd

License Number: 2025-00655

Registered Address: Ground Floor, Rodney Court Building, Gross Islet, Saint Lucia (LC01 101)

Physical Address: Office No. 26/1, Fourth Floor, Marine City, 2 Station Road, Dehiwala, Columbo 3, Srilanka (103550)

Phone Number: +94781352282

Email: support@cosmomarkets.com

I. Subject of Agreement

1.1 This Agreement sets forth the terms and conditions of Cosmo Markets Ltd’s services provision. The Company provides the following services to the Customer: performing operations in financial markets, performing transactions with financial tools either presented or not presented on the organized market. This Agreement also sets forth the order of payments between the Parties in connection with the aforementioned service provision.

By accepting this Agreement, the Client guarantees the following: If the Client is a private person, he/she is a legal person of age. If the Client is a legal entity, the entity is capable, and no one except the Client has any rights of demand or obligation in respect to the transactions performed in the Client’s trading account. All transactions on the Client’s trading account are performed in compliance with this Agreement. In case of any change or modification of personal data or expiration of personal identification documents, the Client is obliged within 2 business days to inform the Company of such changes/expiration. The notification must be sent by email containing the Client’s first and last name, account number(s), phone number, as well as the Client’s valid passport or ID and recent proof of residential address. The notification must be signed, scanned, and sent to support@cosmomarkets.com from the email the Client submitted during his/her account registration. The Company has the right to request other verification documents to verify the Client and comply with applicable know-your-client. Any delay or failure to comply with this clause shall amount to a breach of this Agreement by the Client and can lead to the closure of the Client’s account(s). If the Client is a private person, he/she submits the registration form personally. If a legal entity, the form is submitted by the person in charge.

1.2 Client’s Representation

1.2.1 The Client represents and warrants that he/she is free to enter into this Agreement, to perform each of the terms and covenants contained herein and that he/she is not restricted or prohibited, contractually or otherwise, from entering into or performing under this Agreement and that his/her execution of and performance under this Agreement is not a violation or breach of any other agreement between the Company and any other person or entity.

1.2.2 The Client understands and expressly agrees that the Company shall exercise its right to monitor activity of the Client and verify consistency of Client’s behavior and trading activities on the Company’s platform.

1.2.3 The Client further represents that he/she has complete understanding and is agreeing with all terms and conditions of this Agreement.

II. Company’s Services

Cosmo Markets Ltd provides leveraged (margin) trading, on an execution-only basis for its Clients in Forex and CFD trading.

2.1 The term “Company’s services” refers to any interactive services or software provided by the Company, which allow the Client to:
2.1.1 Connect the Company or authorized third Party, receive information and/or quotes from the Company or authorized third party;
2.1.2 Perform transactions on financial markets through the Company by means of Metatrader 5 software, including electronic data transmission between the Client’s PC (or any similar device) connected to the Internet and the Company’s authorized network;

2.2 Accepting this Agreement the Client confirms he/she has read the communication rules and agrees that he/she is only able to perform orders by means of trading terminal and the Company’s live chat only.

2.3 Company’s services include Metatrader 5 software pack, technical analysis means and any third parties' services offered along with the Company's services.

2.4 The Client confirms that the Company may modify, add, rename or leave unmodified the Company’s services offered in compliance with this Agreement without prior notification. The Client also confirms that the Agreement is applied to the services which may be modified, added or renamed in future in addition to the services provided by the Company at present.

2.5 As far as trading operations are concerned the Company only provides execution, not providing any asset management or recommendations.

2.6 The Company is not liable to (unless set forth in this Agreement):
2.6.1 Track any Client’s trading operation status and inform the Client about it;
2.6.2 Close any Client’s open position;
2.6.3 Attempt to execute any Client’s order by different quotes than the quotes offered in Metatrader 5 trading platform.

2.7 Company’s services do not include providing recommendations or information capable of engaging the Client to perform any transactions. In exceptional cases the Company reserves a right to provide information, recommendations or advice to the Client, however, in these cases the Company will not be responsible for any consequences of such recommendations and advice. Despite the Company reserves a right to close or decline any Client’s position, all the trading operations performed by the Client as a result of imprecise information and/or mistake still remain in force and are mandatory for both the Client and the Company.

2.8 The Company is not a tax agent and acts under the legislation of Belize. The Parties comply with their tax and/or any other obligations independently and on their own.

2.9 The Company reserves a right to decline the Client and offer him/her to withdraw the deposit in case his/her activity or interaction with the Company is deemed inappropriate and/or incorrect.

2.10 No actual supply of the currency or base asset of a CFD is made within a trading operation. All the profits and losses are deposited/deducted from the Client’s trading account balance immediately after the position closure.

III. Orders and Requests

3.1 Changes to Trading Conditions and Client Orders 3.1.1 The Company reserves a right to change the trading conditions with a prior notification.

3.2 Client’s orders and requests. 3.2.1 During trading operations the following execution methods are applied: 3.2.2 “Market execution” method – for Futures and Stock CFDs; 3.2.3 “Market execution” method – for FOREX market trading tools.

3.2.4 Any Client’s order given by means of Metatrader 5 trading terminal generally goes through the following steps: a) The Client submits an electronic order; b) The client terminal sends the order or request to the server; c) Provided there is a stable connectivity between the client terminal and the server, the order is received by the server and verified; d) In case the order is valid, it is put into the queue. In this case “Please wait... Order is being processed by the server” message is displayed in the “Order” window of the client terminal; e) The server returns the order processing results to the client terminal; f) Provided there is a stable connectivity between the client terminal and the server, the terminal receives the order or request processing results.

3.2.5 The Client can cancel a sent order only while it is in queue with “Order is accepted” status. In this case the Client should press the “Cancel order” button. Due to the specifics of Metatrader 5 platform order cancellation in this case cannot be guaranteed.

3.2.6 In case the order has reached the dealer and has “Order is in process” status, such order cannot be cancelled.

3.2.7 The time of the order processing depends on the connection between the client terminal and the Company’s server, as well as on the current market conditions. During regular market hours the order processing time usually is 1 to 5 seconds. In irregular market conditions, the processing time can last longer.

3.2.8 In case the current quote of the financial instrument changes at the moment when the Company is processing the Client’s request, the Company reserves the right to use the new price (Bid/Ask). In such cases, the Client’s request will be processed at the new price.

3.2.9 A Client’s request is declined in the following cases: a) During market opening when the order is sent before the first quote is received by the trading platform; b) In irregular market conditions; c) In case the Client doesn’t have sufficient margin. In this case “No quote” or “Not enough money” message is displayed by the trading platform; d) In case the Client uses an electronic advisor performing over 30 requests per minute the Company reserves a right to ban such EAs.; e) For instruments with fixed spread or fixed commission for order opening with no spread, the Company reserves the right to change to “Close only” mode and decline new requests for order opening with the comment “Trade is disabled” in case spread on the basic contract exceeds the size of fixed spread or commission amount.

3.2.10 The general means of sending orders and requests is the trading terminal. Orders and requests can also be sent by phone or live chat.

3.2.11 In exceptional cases the use of the same IP address by different Clients can be a basis to consider all the orders on all the accounts, performed form this IP address, as those performed by the same Client.

3.2.12 Orders opened or closed by off-market quotes can be cancelled: a) In case the order was opened by an off-market quote; b) In case the order was closed by an off-market quote.

3.2.13 The Company doesn’t allow the usage of arbitrage strategies on connected markets (e.g. currency futures and spot currencies). In case the Client uses arbitrage in either clear or hidden way, the Company reserves a right to cancel such orders.

3.2.14 The Company reserves a right to cancel Client’s orders in case they do not comply with this Agreement.

3.3 Quotes

3.3.1 A quote for a currency pair (or CFD instrument) consists of two prices: the “Bid” price at which the Client can sell (open a short position) and the “Ask” price at which the Client can buy (open a long position).

3.3.2 The difference between the “Bid” and “Ask” prices is the spread. In normal market conditions spreads are fixed or floating as specified by the Company; in irregular market conditions spreads may widen without prior notice.

3.3.3 The Client acknowledges that slippage can occur during periods of high volatility, news releases, or low liquidity, and orders may be executed at the next available price.

3.4 Margin Requirements

3.4.1 In order to open a position the Client must have sufficient free margin in his/her trading account. The required margin for each instrument is specified in the trading platform.

3.4.2 The Company reserves the right to change margin requirements for any instrument at any time without prior notice, including but not limited to: before, during and after important economic events or holidays.

3.4.3 The Client is solely responsible for monitoring margin levels and closing positions to avoid margin calls or stop outs. The Company may but is not obliged to close positions if margin levels fall below required thresholds.

3.5 Swap and Rollover

3.5.1 Positions left open overnight may be subject to swap or rollover charges as specified in the trading platform. These charges can be positive or negative depending on the direction of the trade and the interest rate differential of the currencies involved.

3.5.2 Triple swap is typically applied on Wednesdays (or other days specified in the platform) to account for weekend rollovers.

3.6 Trading Hours

3.6.1 Trading hours for each instrument are specified in the trading platform and may change without prior notice. The Company is not liable for any losses incurred due to changes in trading hours or suspension of trading for any instrument.

3.6.2 Orders placed outside trading hours will be queued and executed at the opening price once the market resumes.

3.7 Irregular Market Conditions

3.7.1 Irregular market conditions include but are not limited to: fast markets, gaps, low liquidity, suspension of trading on underlying instruments, force majeure events, and technical failures.

3.7.2 During irregular market conditions spreads may widen, execution may be delayed, and orders including stop-losses and take-profits may be filled at the next available price.

IV. Order Description

4.1 “Market Order” – an order to buy or sell at the current market price. Execution of a market order results in opening or closing a position at the best available price.

4.2 “Pending Order” – an instruction to buy or sell a financial instrument at a price different from the current market price. Types of pending orders include:
4.2.1 “Buy Limit” – an order to buy below the current market price;
4.2.2 “Sell Limit” – an order to sell above the current market price;
4.2.3 “Buy Stop” – an order to buy above the current market price;
4.2.4 “Sell Stop” – an order to sell below the current market price.

4.3 “Stop Loss” – an order attached to an open position to close that position at a specified price less favorable than the current market price in order to limit losses.

4.4 “Take Profit” – an order attached to an open position to close that position at a specified price more favorable than the current market price in order to secure profits.

4.5 The Client acknowledges that execution of stop-loss, take-profit, or pending orders is not guaranteed at the exact specified price and may be subject to slippage.

4.6 Orders may be cancelled or rejected if they do not comply with the Company’s trading conditions or if irregular market conditions prevail.

V. Deposit / Withdrawal of Funds

5.1. Funds deposit to the Client trading account

5.1.1. A Client can deposit funds to his/her account by means of the methods and payment systems available in the Personal Area.

5.1.2. If it is impossible to execute a deposit automatically, the request will be carried out by the Company’s financial department within 2 working days after it is created.

5.2. Withdrawal of funds from the Client’s trading account

5.2.1. The Client can withdraw funds from his/her account only to those payment systems which have been used in P. 5.1.1.

5.2.2. In the cases when deposit of the account was executed via various methods, withdrawal is executed via the same methods in the ratio according to the deposited sums.

5.2.3. In exceptional cases (such as force majeure circumstances, termination of payment system operation, etc.) the Company is entitled to decline a Client’s funds withdrawal in this payment system. Depending on circumstances such cases are considered case by case.

5.2.4. According to the Company’s withdrawal policy, withdrawal requests are processed within 2 working days upon receipt of withdrawals request.

5.2.5. The Company in its sole discretion can request information from the Client about his/her source of income and source of funds in order to verify legitimacy of Client’s deposits and withdrawals and in order to comply with applicable .

5.2.6. If an account has been deposited via a debit or a credit card at least one time, a withdrawal from the account should be executed back to this card during the year since the last deposit made via the card.

5.2.7. If an account was funded via debit or credit card, a card copy is required to process a withdrawal. The copy must contain the first 6 digits and the last 4 digits of the card number, cardholder’s name, expiry date and cardholder’s signature.

5.2.8. If an account has been deposited by a debit or a credit card and a withdrawal request is submitted within one calendar year from the date of the deposit, the funds will be credited back to the card. Up to 100% of the initial deposit can be withdrawn to the card. The amount exceeding the initial deposit may be withdrawn in full or partially via any other payment system or bank where the client has his personal e-wallet or bank account.

5.2.9. The company reserves a right to reconcile financial operations on client’s trading accounts and payment systems in order to see genuineness and consistency of the Client’s trading activities on the Company’s platform.

5.2.9.1. In case of discrepant transactions, the company may cancel any financial operations that are not found in the payment system’s records or were cancelled (chargeback). In this case, the company also reserves a right to cancel any trading operations made with the unconfirmed funds as well as call back any related payments for these operations, such as partner commission, auto-referral commission, promo and bonus lots, etc.

5.3. Internal transfer

5.3.1. Up to 10 internal transfers are processed automatically. Above 10 internal transfers are processed manually by the financial department.

5.3.2. Transfer between third parties is not possible except internal transfers between a partner and his clients that are processed manually as well.

5.4. Financial security

5.4.1. To provide financial security the Company is entitled to request from the Client a confirmation of the verification of personal data submitted at the registration of a trading account. For this purpose the Company may at any moment ask the Client to submit a copy of a passport or other equivalent document, certified by a notary (at Company’s discretion).

5.4.2. The Company is entitled to prohibit the deposit or withdraw funds to the third parties.

VI. Commission and Other Costs

6.1.1. The Client shall pay to the Company commissions and other costs in the amounts stated in the Contract specifications. The Company publishes the size of all the current commissions and other costs at their website.

6.2.1. The Company is entitled to change the size of commissions and other costs without prior notification of the Client. All changes are published at the Company website in the section “Company news” and/or in contact specifications.

6.3. Provided that all the applicable Company rules and provisions are followed, the Company is not liable to disclose to the Client any reports regarding profits, commissions and other fees received by the Company on the Client’s trade, with the exception of the cases specially mentioned in the present Agreement.

6.4. Swap-free accounts are provided on the following terms:

6.4.1. Swap-free accounts are available for Muslims only.

6.4.2. For long-term strategies (the deal which is open more than 2 days), the Company charges a fixed fee for the total number of days during which the order was opened. This fee is fixed and determined as the value of 1 point of the transaction in US dollars, multiplied by the size of the currency pair swap point of the deal. This fee is not an interest and depends on whether the deal is open to buy or sell.

6.4.3. Swap Free option is not available for trading on "Forex Exotic" and CFD instruments.

6.4.4. Opening Swap-free account with Cosmo Markets Ltd, the Client warrants that he or she is a Muslim, and also agrees that the Company may debit the fee from his or her trading account at any time according to the p. 6.4.2, having notified the customer via email.

6.5. Upon detecting the usage of a swap-free account for performing arbitrage orders, the usage of the carry trade-related strategies, or a purposeful usage of a swap-free option to make additional profits, the company reserves a right to refuse to provide a client with swap-free services as well as debit the fee from his or her trading account at any time according to the p. 6.4.2, having notified the customer via email.

VII. Communication Between the Client and the Company

7.1. The Company uses the following communication means to contact the Client: internal emails of the trading platform; corporate chat via Personal Area; telephone; post; announcements on the website; and corporate chat. To contact the Client the Company shall use the Client references, stated while opening the account or changed in accordance to the present.

7.2. To be able to react promptly to the Client’s needs the Company sets priorities in answering Clients in the following way: communication means via which the Client can perform trades: online chat (from a Personal Area) are served first, then questions from the forum and email are processed.

7.3. Correspondence (documentation, announcements, notifications, confirmations, reports, etc.) is considered to be accepted by the Client: an hour after sending it to their email; immediately after sending it by internal email of the trading platform; immediately after finishing a conversation by phone; after 7 days since sending it via post; an hour after placing it at the Company website.

7.4. To provide confidentiality of all trading operations, performed by the Client, access to a trader Personal Area and trading terminal are secured via passwords. The Client is solely liable for keeping his/her logins and passwords.

7.5. For the purpose of providing security for all Client trading operations, telephone conversations with the Company are recorded on magnetic or electronic media. Such records are proprietary to the Company and serve as evidence of orders submitted by the Client.

VIII. Procedure of Consideration and Settlement of Disputes and Claims

8.1. Should a dispute situation arise, the Client is entitled to make a claim against the Company. Claims are accepted within 2 working days since the moment the grounds for a claim appeared. The claim should contain the information stated in P. 8.1.6. and be sent to the Quality control department through the email to support@cosmomarkets.com or a submitted ticket to support at Client Portal. All other claims submitted otherwise shall not be considered.

8.1.3. The Company considers a Client claim in the time period of 10 working days. The Client shall hold negotiations and give answers to all Company requests with good faith. A Claim consideration is suspended till the Client gives answers to all Company requests.

8.1.5. A Claim will be rejected and the Client’s accounts may be terminated in the following cases: a) Client fails to answer any requests of the Company within 5 days; b) the Company discovers multiple devices/IPs inconsistent with ordinary Client behavior or unauthorized third-party access; c) the Company has reasonable grounds to believe that the Client willingly provided access to his accounts to third parties.

8.1.6. A Client claim shall contain: Full name; Account number; Date and time when a dispute situation occurred; Ticker of the arguable order; Claim description.

8.1.7. The Company is entitled to reject a claim provided it does not comply with P. 8.1.2., 8.1.6.

8.2. Shall the Client have claims against service quality, he/she is entitled to inform the Quality control department about that using a feedback form at the website. Time period for considering a claim against service quality is 10 working days. According to the results of the examination a letter notifying about the results of examination shall be sent to the Client contacts in Personal Area which were stated while opening the account.

8.3. Server log-file is the main source of information while considering dispute situations. Information on the server log-file has absolute priority. Shall the server log-file not contain the corresponding note proving Client intentions; it is a basis to hold a claim invalid.

8.4. Should the claim be found proven, settlement is executed only in the form of compensation payment added to the Client trade account. Compensation shall not compensate the profit not received by the Client. The Company adds a compensation payment to the Client trading account within one working day since the moment of making a positive decision on the dispute situation.

8.5. Claims against not processed orders submitted during server scheduled maintenance are not accepted, provided a notification about such maintenance has been sent to the Client. Claims against time period of order execution are not accepted regardless of time a Dealer needed to execute an order. Dispute situations not stated in the present Agreement are considered by the Company according to the universal best practice.

8.6. Should the order of the Client be open, closed or changed due to the off-market quote, the Company reserves the right to return the order status before spike.

IX. Risks

The Client confirms that they are notified about risks related to performing trade operations at the world financial markets, including leverage risk, risk of financial tool volatility, technical risks, risk of irregular market conditions, risk of technical peculiarities of the trading platform, risk of communication failure, and risk of force majeure circumstances.

X. Governing Law and Jurisdiction

This Agreement, and the rights and obligations of the parties hereto, shall be governed by, construed and enforced in all respects by the laws of the International Companies Act 2014, and International Trust and Brokerage Act 2014 of the Autonomous Island of Mwali-Moheli.

XI. Force Majeure Circumstances

11.1. Force majeure circumstances shall include but not be limited to: strikes, riots, mass disturbances and civil disturbances, terroristic acts, floods, extraordinary weather conditions, earthquakes, fire, wars, labor disputes, accidents, government actions, connection and power failures, equipment and software failures, etc., which in the reasonable opinion of the Company lead to destabilization of a market or markets, interruption of business, liquidation or closing of any market or absence of an event on the basis of which the Company sets quotes, or introduction of non-standard trading conditions at any market or towards any such event.

11.2. The Company having sound ground is entitled to define the borders of force majeure circumstances occurrence. In the event of force majeure circumstances the Company shall take all measures in good faith to notify the Client about force majeure circumstances.

11.3. The Client agrees that in the event of force majeure circumstances the Company is entitled (without limiting other Company rights according to the present Agreement) without prior written notification and any time to take any of the following actions: a) Increase margin requests; b) Close one or all open positions at a quote the Company reasonably finds correct; c) Suspend or modify application of one or all of provisions of the present Agreement as long as force majeure circumstances do not allow the Company to follow these provisions; d) Take or not take any actions towards the Company, the Client and other Clients, provided the Company has reasonable grounds for considering such actions reasonable in such circumstances; e) Reconsider financial result of all Client trading operations, falling within force majeure circumstances, by changing quotes, opening/closing orders, or total deletion of such operations.